Routers that are in a cupboard or behind a sofa will have diminished signal strength. If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TVs, game systems, etc.) or materials in your home such as stucco, brick, metal, large mirrors or glass doors. On the Device Health screen, look at your Signal Strength under the Network section.Tap on the Ring device you would like to test.Tap on the three lines on the top left of the screen.To check the strength of your wifi signal, do the following: Signal strength is just as important as speed when it comes to transmitting a video image from your Ring device to your Ring app. If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device. Let's move forward to make sure your home network is performing as best it can. If you have around 2mbps or more, we know that the connection is good, however there might be other issues related to different aspects of connectivity. I have more than 2mbps connectivity, but my Ring device is still slow If you are getting less than 2mbps you can still enjoy the Ring experience, but you may notice lower video or audio quality, or potentially delayed notification, when using your device. For testing accurately, make sure your front door is shut during this step. Stand in the same location as your Ring device, about 0.5m-1m away, and run the test.Go to “Device Health” and select “Test Your Wifi”.Make sure that your phone uses the same wifi network as your Ring devices.To test your internet connection speed, use the Ring app on your phone or tablet.How do I know if my internet speed is good enough?įirstly, let's check your internet connection. Ring devices will work with less than this, but for the best video and audio quality, connection time and responsiveness we recommend at least 2mbps per Ring device.
Ring devices require 2mbps of upload bandwidth to provide the best possible video and audio experience. This article will walk you through the necessary troubleshooting steps to improve your Ring device's connectivity. Is your Ring device successfully set up, but the connection is not stable, or your audio and video has poor quality?
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